Booking Terms and Conditions
- Usually our fixed prices calculated using shortest distance route not the fastest route. Fixed price rides must not deviate from the drivers chosen route any deviation will result in the journey reverting to a fare decided by assurecars.com.
- It is your responsibility to inform Assure Cars if you could not locate the driver or change of journey/plan or if you missed the flight/ferry/cruise connections [inform us the new flight/ferry/cruise details we will change the journey date/time without charge] then we will charge you for that journey.
- It is important to keep our office phone number 02082048554 while you are travelling.
- Any fouling of the PHV by any passenger will result in a charge of a minimum of £30.00 depending upon the severity of the fouling.
- Assure Cars cannot be held responsible for any loss financial, professional, missed connection times, flights, trains, because the PHV are not arriving at the pick-up address at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures or being given the wrong booking information by the customer or customer booked it online and got the booking reference but customer did not get any confirmation from etc.
- Driving time and distance shown on quotation page is only for guidance purpose, you may allow additional driving time for your journey in case of road works, diversions, road traffic, adverse weather conditions, additional pickups/drop offs, accident, breakdowns, and any other reasons . You are responsible for choosing your pick-up time, we do not guarantee any driving time and or we are not responsible for any other financial losses caused or in connection with driving time. We also advise you to take extra time for airline check-in.
- We strive to complete all bookings ourselves but in case of delay or unexpected events, we may pass the booking to our partner companies within the UK who are licensed by the respective authority. Please note that we will bear the extra costs in cases where the partner companies charges are higher or lower. Our goal is to get you to airport on time.
- We try our level best to provide the requested type of vehicle. But sometimes you may get a bigger vehicle, depending on the availability of the vehicles.
- Cancellation: Cancellations can be made either by telephone 02082048554/+447500335125 by calling or by email to wicky@asia.com. These requests will be dealt with on behalf of the Suppliers concerned. In the event of cancellation or any other of any booking by the Customer, compensation may be required from the Customer depending on the costs of the travel arrangements already made.
- Changes: We must be notified as soon as possible for any changes made to the reservations. If the changes are done before 6 hours of the requested time, no charges will be applied. However if it is within 6 hours of the requested time; charges may be applied, depending on the loss it has caused to the pre allocated driver or the company.
- Child Seats: Please note that we provide child seats free of charge as requested by the customers. We do our very best to ensure child seats are provided to the customer, but we cannot promise suitability for your child, or availability for your journey. Usage of child seats is entirely of the customer’s choice, and we cannot be held responsible or liable for their usage.
- assurecars.com will prosecute any person who causes damage to any Private Hire Vehicle booked through us.
- assurecars.com reserves the right to amend, add to, delete or revise the Reviews, any advertisement and/or web page posted on the Website at the Company’s sole discretion with or without notice.
- The pick up charge includes the first 30mins car park fee (subjected to change as per parking contractor at designated airports) and the 30 mins fee for the meet and greet service where customers are guaranteed that our drivers will be the arrivals halls with name boards.
Website Terms and Conditions
- By Using This Web Site Or By Proceeding The AssureCars Booking Wizard, You Agree That You Will Not:
- Commit or encourage a criminal offence;
- Send proactively, receive, upload, download, use or reuse any information or material which is offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of confidence, copyright, privacy or any other rights;
- Do anything which is contrary to the acceptable use policies of any connected networks and Internet standards;
- Insert or knowingly or recklessly transmit or distribute a virus;
- Seek unauthorized entry into back office;
- Hack into any aspect of the Service;
- Corrupt data
Terms and conditions for guaranteed pickups
To get qualify for guaranteed pickups customers must book their journey 24 hours prior to travel time i.e. you have to book your journey with us one day ahead and must have paid booking fee or booking fee and journey price..
To avail this benefit the receipt for the alternative transport must be provided. The receipt should have similar details to the booking with AssureCars (e.g. vehicle type, date and time must match the cancelled bookings details).Alternative transport fare will only reimbursed if the price of the licensed private hire operator firm within London is higher than AssureCars.com .
Exclusions for guaranteed pickups: This does not include the PHV not arriving at the pick-up address at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures or act of God or being given the wrong booking information by the customer or customer booked it online and got the booking reference but the customer did not get any confirmation from us etc. VIP travel and any other luxury travel will not be included in this scheme. Transfers outside Greater London cannot be included in this protection. If the transfer is cancelled under these conditions and the journey is pre-paid then a full refund will be processed. If the journey is cash booking then it will cancelled and customer may use it for another day.
IMPORTANT MESSAGE:
IF YOU BOOK ONLINE, A BOOKING CONFIRMATION WILL BE SENT TO YOUR EMAIL WITH ALL INFORMATION. IF THERE IS ANY ISSUES, PLEASE DO CONTACT 0208 204 8554 AND LET US KNOW AS SOON AS POSSIBLE. 24 HOURS BEFORE YOUR PICK UP TIME, YOU WILL RECEIVE AN EMAIL ON DRIVER’S PICTURE, BADGE NUMBER, CONTACT NUMBER AND VEHICLE REGISTRATION NUMBER. PLEASE DO CHECK IF EVERYTHING IS CORRECT BEFORE YOU ENTER THE VEHICLE. IF THERE IS A MISTAKE, PLEASE CONTACT THE OFFICE IMMEDIATELY.
Assure Cars Team
